| Option | Start here when | Check before choosing |
|---|---|---|
| Remote evaluation | Focused support requirements | Current plan limits and actual workflow |
| Tensor evaluation | Enterprise identity and governance | Required capabilities and commercial scope |
| Tensor with Conditional Access | Centrally governed connection rules | Confirmed package entitlement and policy tests |
A purchasing shortlist, not a complete feature or contract comparison. Confirm the current product documentation and written offer.
Start with complexity, not a label
A small support team and a multi-entity enterprise should not choose by product name alone. List technicians, destinations, access ownership and review obligations. Tensor should be evaluated when enterprise identity, policy and centralized governance are central requirements.
When to review Remote
For a focused remote-access or support task, start by assessing the current TeamViewer Remote plans against the actual workflow. Confirm users, concurrent sessions and supported endpoints. Do not assume every Remote plan has the same limits or that company size alone determines the product.
When to build a Tensor brief
Document multiple support groups, identity integration, controlled external access and audit requirements. Where Conditional Access is required, confirm its inclusion or optional entitlement explicitly. Compare the offered configuration to the written brief rather than relying on a blanket feature checklist.
Compare the full commercial scope
Use the same term, countries and operational assumptions in both proposals. Separate software, optional capabilities and implementation. The comparison is a buying framework, not a claim that one plan always costs less or that an unnamed feature is absent from all Remote editions.
Plan your purchase
- Use case and responsible owner
- Users or devices, term and deployment country
- Required capabilities and acceptance criteria